What this policy is for
This Policy explains how we collect, use and disclose information about you. By using your information, we can provide the product or service you’ve asked for. The use of your information helps us understand what your needs and interests are.
Your consent
By completing our registration forms (for example through our websites or mobile applications (“apps”), or by the continued use of our services), you consent to the use of your personal information in accordance with this Policy. This includes any personal information that you may provide.
Who we are
Atela Hayes Ltd, 2 Chawley Park, Cumnor Hill, Cumnor, Oxford OX2 9GG, UK. Company number: 9268406
Collection of information
Registration, forums, apps and your dealings with us
We collect information about you when you provide it to us. For example, when you contact us with an enquiry, or place an order, by telephone, email, in person, or on paper.
Information from devices
We also collect information indirectly from you, from the device you may be using when you interact with one of our websites or use our apps. This can include your geographic location. We may also collect information from cookies placed on your computer or your device. See our Cookie Policy for more information about our use of cookies.
Social login
If you log in to our website through a third party site, such as Facebook, that site may pass information to us, such as, user ID, name associated with the ID, email address and location, plus other information permitted under the privacy policy for that website. Our websites may also return information about you to that social networking site regarding your login.
Public information and posts
Any information about yourself or others that you submit on social media sites, including chat rooms, blogs and forums, will be viewed by other people. As such, this personal data may be viewed, collected and used by third parties, including search engines, over which we have no control. We are not responsible for either the information you submit/post or otherwise make available in such public areas or any use that may be made of such information by any third party.
Other sources
We may also obtain information about you from other companies that have your permission to share information about you, as well as from other online and offline sources. We may combine this information with information we collect directly or indirectly from you.
Information about other people
By giving us information about another person, you confirm that they have appointed you to act for them, for you to provide us with their information, including sensitive personal data, and to the transfer of their information abroad and to receive on their behalf any data protection notices.
How we use and share your information
Deliver services
We will use your information to provide you with the requested products and services. We may use your information to monitor and improve and protect our products, content, services and website, both online and offline. We may also provide you with help and support where we believe it is required. For example, we may contact you with questions about your contact details if there is an issue with them.
The content on our website and in our communications with you may be adjusted depending on what we know about the content, products and services that you may like. This means we can highlight content and articles that we believe will be of interest to you. We provide personalisation by using cookies, IP addresses, web beacons, URL tracking and app settings. See our Cookie Policy for more information about how we use these.
Relevant communications
Unless you have told us otherwise, we may use your information to send you newsletters, bulletins and other information about your chosen services.
Direct marketing
This may include communications by post, telephone, email or messages to your mobile phone and through social media (such as Facebook and Twitter) about us, including for a reasonable time after you may have ceased a service with us.
Sharing with third parties
We may pass your information to suppliers we use to provide services that involve using data on our behalf, for example for delivery services to you.
Allowing social sharing functionality
By logging in with or connecting your account with social media, you are permitting us to share information we collect from and about you with that social media provider, other users and your friends, and you understand that the social media service’s use of the shared information will be governed by the social media service’s privacy policy. If you do not want your personal information shared in this way, please do not connect your social media service account with your account, and do not participate in social sharing on our website, Facebooks or apps.
Disclosures required by law
Your personal information will be disclosed where we are obliged by law to do so. We may also disclose your personal information where we are allowed by law to protect or enforce our rights or the rights of others and for the detection and prevention of crimes, such as fraud.
Acceptable use of services
If you post or send offensive or objectionable content anywhere on or to our website, Facebook or apps, or otherwise engage in any disruptive behaviour on our website, Facebook or apps, we may use the information that is available to us about you to stop such behaviour. This may involve informing relevant third parties such as your employer and law enforcement agencies about the content and your behaviour.
Sale of our business
If we sell part or all of our business, customer information may be one of the transferred business assets. If this happens, your information may be disclosed to any successors of our business for them to use for the purposes set out in this Policy.
Payment and credit checks
Customer information will be used to take payment for products and services. Permission to do so is implicit in providing financial details to process payment.
Data Transfers
When you complete our registration forms or use our services, we may transfer your information to processors outside the European Economic Area but will do so with appropriate measures and controls in place to protect that information in accordance with applicable data protection legislation.
When you give us information about another person, you confirm that they have appointed you to act for them and agreed to the transfer of their information abroad.
User Access and Control
Updating your information
Please ensure you update your personal information or tell us if it changes or is inaccurate. You can update your details by emailing us.
Controlling direct marketing
You can change your mind about receiving direct marketing from us by contacting us by email, using the email address below.
Controlling other communications
You can control communications such as bulletins and other information about your chosen services by contacting us by email, using the email address below.
Requesting copies of your personal information
You may request a copy of your personal information that we may hold about you. You can also ask us to correct any inaccuracies in your personal information.
Retention of personal information
We will retain your information for as long as necessary for the uses set out in this Policy. If you ask us to delete your information before that time, we may not be able to do so, due to technical, legal, regulatory and contractual constraints. For example, we would need to retain your name and contact details for suppression purposes if you do not want to receive direct marketing from us.
If we withdraw a product or service, such as Facebook, we may either archive or delete the information you have provided to it.
Contact Us
By email: richardhayes@atelahayes.co.uk
By mail:
Atela Hayes Ltd,
2 Chawley Park, Cumnor Hill, Cumnor, Oxford OX2 9GG, UK.

News UK Cookie Policy
What Are Cookies
What Cookies Are Used And How Do We Use Them?
Third Party Cookies
Mobile Applications
Managing Cookies
Privacy Policy
This Policy covers our use of cookies, IP addresses, and other technologies.
What are Cookies?
Cookies and other online tracking technologies are small bits of data or code that are used to identify your devices when you use and interact with our website and other services. They are often used for remembering your preferences, and remember you’re logged in.
What Cookies do we use and how do we use them?
Analytics cookies and similar technologies
These collect information about your use of our website, Facebook and apps, and enable us to improve the way it works. They help us record how you interact with our websites, such as how you navigate around pages and from page to page; identifying improvements we can make to the customer journey. They also help identify any difficulties you have accessing our services, so we can fix any problems. Additionally these cookies allow us to see overall patterns of usage at an aggregated level.
Functional/preference cookies and similar technologies
These cookies collect information about your choices and preferences, and allow us to remember things like language, your username (so you can log in faster). They allow us to customize the services you have accessed. We also use these cookies to provide you with services such as video clips.
Web beacons
These are bits of data that count the number of users who access a website or webpage and can also allow us to see if a cookie has been activated. Web beacons used on web pages or in emails allow us to see how successful an article has been or that an email message was successfully delivered and read in a marketing campaign.
Flash cookies
We may, in certain situations, use Adobe Flash Player to deliver special content, such as video clips or animation. To improve your user experience, Local Shared Objects (commonly known as Flash cookies) are used to provide functions such as remembering your settings and preferences. Flash cookies are stored on your device, but they are managed through an interface different from the one provided by your web browser.
Tracking URLs
Tracking URLs are a special web link that allows us to measure when a link is clicked on. They are used to help us measure the popularity of articles that are read.
We also use cookies and similar technologies:
When you access and interact with our services cookies may collect certain information about those visits. For example, in order to permit your connection to our websites, our servers receive and record information about your computer, device, and browser, including potentially your IP address, browser type, other software or hardware information, and your geographic location.
If you access our services from a mobile device
We may collect a unique device identifier assigned to that device, geo-location data, and other transactional information for that device.
Usage of services
To collect, use and store information about your usage of our services, website, Facebook and apps, such as pages you have visited, content you have viewed.
To provide relevant content
The content on our websites and in our communications with you may be adjusted depending on what we know about the content, products and services that you like. This means we can highlight content and articles that we believe will be of interest to you. We provide personalisation by using cookies, IP addresses, web beacons, URL tracking and mobile app settings.
Mobile applications
By downloading our apps, we will require access to the following services on your device: unique identifier (UDID), MAC address or other applicable device identifier and location. Other services may also be required in order for the apps to function. You may control these through using the tools on your device, such as turning off push notification and location services.
Managing cookies
Most modern browsers are set to accept cookies by default, but you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the “Help” section of your browser.
Controlling OBA cookies
The “Your Online Choices” website http://www.youronlinechoices.com provides more information about controlling cookies. It also provides an easy way to opt out of behavioural advertising from each (or all) of the networks represented by the European Interactive Digital Advertising Alliance http://www.youronlinechoices.com/uk/your-ad-choices.
Controlling Flash cookies
You can manage the use of Flash technologies with the Flash management tools available at Adobe’s website, at http://www.adobe.com/devnet/flashplayer/articles/privacy.html.
Controlling web beacons
You can prevent web beacons from tracking your activity, although you won’t be able to decline receiving them in emails. For information about managing your cookie options, please click here. http://www.allaboutcookies.org/
Please note that by blocking any or all cookies you may not have access to certain features on our website or Facebook.